These terms describe the use of the CO-ORD US website and application operated by COORDUS PRIVATE LIMITED. Please read them together with our Privacy Policy, Refunds & Cancellations policy and any terms presented for a specific service. Contact support@co-ordus.com if you need clarification.
1. The Platform’s Role
CO-ORD US provides technology for personal connections, plans, appointments, service discovery, quotations, events and business coordination. Unless a separate agreement expressly identifies COORDUS PRIVATE LIMITED as the service provider, the service contract is between the customer and the identified independent provider or organisation.
The platform does not itself perform, supervise or guarantee an independent provider’s services. A listing, verification indicator, matching result or booking tool does not guarantee service quality, availability, suitability or an outcome. Providers must not describe themselves as CO-ORD US employees, agents or advisers unless that relationship actually exists.
2. Accounts and Acting Authority
Use accurate account information and protect your sign-in credentials. One personal account may act through different personal, professional or organisation profiles. Select the correct acting identity, and act for an organisation or another person only when authorised.
Access to business functions depends on current eligibility, verification and membership permissions. Selecting a profile does not grant authority or verification. Do not use another person’s account or attempt to bypass permissions. Tell us promptly about suspected unauthorised use.
You must have the legal capacity and authority required for the activity or agreement you undertake. These terms do not give anyone authority to sign a contract, make a regulated decision or bind another person or organisation.
3. Plans, Bookings and Provider Services
A request, invitation or available time is not necessarily a confirmed booking. Follow the relevant acceptance and confirmation steps. Review the provider, scope, price, currency, taxes, timing, location and cancellation terms before agreeing.
The provider is responsible for delivering its agreed services and maintaining any necessary licences, registrations, insurance and approvals. Customers should check that the provider is suitable for the work. Platform verification does not replace the parties’ own legal or professional obligations.
Quotation acceptance, work completion and payment are distinct events. A status or coordination record does not by itself prove that money was received or that all contractual obligations were fulfilled. Record changes and disagreements through the relevant workflow and communicate with the other party.
Each listing states its free cancellation period and any cancellation fee. Both are fixed on a booking when it is made, and a later change to the listing does not affect an existing booking. Bookings paid through COORDUS checkout follow the cancellation and refund rules in our Refunds & Cancellations policy.
4. Organisations, Teams and Contracts
Organisation administrators and authorised members are responsible for their actions, invitations, assignments and access decisions. Keep membership and roles current, and do not disclose personnel or contract information beyond your authority.
Contract tools and document templates help parties prepare and record their own arrangements. They are not legal advice, and a template is not a guarantee of legal suitability or enforceability. The parties must check the terms, signatory authority, employment or self-employment status and any professional or statutory requirements.
Commercial percentages, allocations, payment milestones and settlement schedules record the parties’ arrangements. They do not execute a transfer, collect a split payment, create an escrow arrangement or guarantee a payout. Contractual obligations and applicable law continue to govern the parties’ relationship.
5. Fees and Payments
Platform subscriptions are currently free until further notice. Live in-app payment collection, automatic service-fee charging and payment protection are not currently available. Published future prices or fee previews are not an instruction to debit your account.
The following platform fees will apply once collection is active. For service jobs, home services, events and Marketplace bookings, the provider pays a platform fee on each completed job: 1% for an eligible original pilot/tester relationship, including when the customer books that provider again or returns to them; 5% on the first completed job after the customer switches to a different provider through COORDUS; and 3% on continuing jobs with that provider. The 1% rate is limited to eligible original pilot/tester relationships; new accounts do not qualify automatically. The fee is capped at S$200 per completed job, and the rate is fixed when the job terms are accepted. Customers pay no COORDUS service fee; payment processing charges are separate.
For contracts managed on COORDUS, the launch fee is 1% of the eligible work value in each contract month, capped at S$200 per contract per month. The launch end date has not been set. We will give notice before a different contract fee applies, and saved agreements keep the fee terms recorded when they were made.
Before introducing a paid platform service, we will present the applicable price, currency, taxes, billing period, cancellation and refund conditions, and obtain any required agreement or payment authorisation. Creating an account, accepting a quotation or recording a contract payment schedule does not authorise an undisclosed platform charge.
Payments arranged directly with an independent provider are governed by the agreed provider terms and applicable law. Our Refunds & Cancellations policy explains the current distinction between platform charges and provider payments.
6. Privacy, Content and Responsible Use
Respect the Privacy Policy, feature-specific consent notices and other people’s privacy. Share personal information only with permission or another valid basis. Joining a group or receiving an invitation does not grant unrestricted access to private records. Review the specific automatic-connection consent before joining a Close Group.
Do not use the service for unlawful activity, fraud, harassment, impersonation, unauthorised disclosure, infringement of another person’s rights, malicious code, spam or attempts to defeat access controls. Do not misrepresent qualifications, verification, employment relationships or authority.
You retain your rights in content you provide. You permit us to store, process and display that content as needed to operate the features you use, according to applicable permissions. You must have the rights and authority needed to provide it. This permission does not make your private records public or transfer ownership of your content to us.
7. Availability and Third-Party Services
Features may depend on device permissions, connectivity, service providers and current availability. We may maintain, correct or update the service. We do not promise uninterrupted operation or that a proposed feature will be launched by a particular date.
External maps, sign-in services and other third-party services may have their own terms. A reference to a proposed integration does not mean it is active. The platform is not an emergency service; do not rely on it for urgent emergency assistance.
8. Access Restrictions and Ending Use
You may stop using the service and contact support about account deactivation or data requests. Stopping use does not automatically cancel a provider agreement, employment arrangement or ongoing contractual obligation.
Where reasonably necessary for security, unlawful conduct, misuse or legal requirements, access may be restricted in accordance with applicable law and existing permissions. We will provide an explanation and an opportunity to raise a concern where appropriate and legally permitted. Contact support@co-ordus.com about an access issue.
Retention of records and access to shared information remain subject to the Privacy Policy, the relevant permissions and applicable law.
9. Responsibility and Disputes
Each party remains responsible for its own actions and obligations. CO-ORD US does not assume an independent provider’s contractual duties merely by supplying coordination tools. Nothing in these terms excludes liability or limits rights that cannot lawfully be excluded or limited.
Raise a service dispute with the identified provider and keep relevant records. You may also contact support@co-ordus.com about platform access, misuse or a platform charge. We may assist with coordination, but cannot promise a particular resolution or reverse a payment made outside the platform.
These platform terms are governed by Singapore law, subject to any mandatory rights or protections that apply. This does not override the terms or governing law of a separate provider contract. Nothing here prevents a person from using an available regulator, tribunal, court or payment-provider dispute process.
10. Changes to These Terms
These terms were first published on 20 October 2026 and last updated on 11 November 2026. We will identify updates and provide notice or seek agreement where required. Publishing these terms does not record a user’s acceptance, retrospectively authorise a charge, or amend an existing provider or employment contract. Any required acceptance must take place through the appropriate agreement process.