This policy explains cancellations, refunds and payment responsibilities for CO-ORD US, operated by COORDUS PRIVATE LIMITED. Platform charges and payments to an independent provider are different. Identify the party receiving payment before making a request.
1. Current Platform Charges
Platform subscriptions are currently free until further notice. Live in-app payment collection and automatic platform service-fee charging are not active. There is therefore no paid CO-ORD US subscription renewal to cancel through the current service.
The platform fees described in our Terms of Service are not yet collected. A quotation, payment allocation, completion status or contract schedule is not proof of payment.
2. Cancelling or Rescheduling a Service
Use the available appointment, service or event controls and notify the provider as early as possible. Follow the agreed notice period and cancellation process. If the required action is unavailable, contact the provider directly and contact support for a platform access problem.
A cancellation request may need the other party’s confirmation. Cancelling a plan in the application does not automatically cancel a separate contract, erase an amount lawfully owed or trigger a refund. Review the provider’s agreed terms and applicable law.
An ongoing contract may have its own notice, milestone, termination or renewal provisions. Ending an app account or leaving a team does not by itself terminate that contract.
3. Bookings Paid Through COORDUS Checkout
This section applies when in-app payment collection is active and a booking is paid through COORDUS checkout. Each listing states a free cancellation period and any cancellation fee. Both are fixed on the booking when it is made, and the booking shows the time until which free cancellation applies.
The party responsible for a cancellation bears its cost. If the customer cancels, the amount paid is refunded less the payment processing fee and, after the free cancellation period, less the listing’s cancellation fee, which is paid to the provider. If the provider cancels or declines a confirmed booking, the customer is refunded in full and the provider bears the processing fee. If a COORDUS error causes the cancellation, the customer is refunded in full at COORDUS’s cost. If no party is at fault, the amount paid is refunded less the processing fee. The processing fee is retained by the payment processor and is otherwise not refundable.
Payment for a booking stage is released to the provider when the customer signs its completion. If the customer does not respond within 7 days of a completion being ready, a COORDUS reviewer decides, based on the work done, whether to release the payment, refund part of it or refund it less the processing fee. A paid stage that is not completed within 85 days of payment is refunded automatically, less the processing fee; on day 60, each party with phone reminders turned on receives a reminder.
4. Payments Made to Providers
For a payment made directly to an independent provider, request a refund from the party that received the payment. Supply the booking or contract reference, payment date and amount, and the reason for the request. Do not send passwords or complete payment card details.
Refund eligibility, cancellation charges and timing depend on the agreed provider terms and applicable law. CO-ORD US does not impose a universal no-refund rule and cannot reverse a bank transfer or other payment made outside its payment systems.
For goods or services supplied by a provider, obtain that provider’s delivery, fulfilment, return and cancellation terms before agreeing. The platform does not set a common delivery or return policy for all independent businesses.
5. Split Payments and Ongoing Contracts
Contract allocations, instalments, milestones and deferred payment schedules are coordination records. They do not currently collect funds from several payers, automatically debit future amounts, hold funds in escrow or disburse money to team members.
The contract parties remain responsible for agreed payments and any agreed adjustments or refunds. A scheduled date or accepted quotation does not confirm receipt of funds. Keep evidence of actual payment and agree changes with the relevant parties.
6. Unexpected Charges or Payment Disputes
If a charge appears to be from COORDUS PRIVATE LIMITED and you do not recognise it, contact support@co-ordus.com with the date, amount, currency and a non-sensitive payment reference. We will investigate and explain the outcome and any applicable refund process.
If a payment was taken in error, we will work with the relevant payment provider to correct it as appropriate under applicable law. Processing time depends on the payment method and circumstances; this policy does not promise an unsupported deadline.
Contact your bank or payment provider promptly if you suspect an unauthorised payment. You retain applicable statutory rights and any available dispute or chargeback rights. Contacting CO-ORD US does not require you to waive them.
7. Before Paid Services Are Introduced
Before a paid platform plan or payment feature becomes available, we will display the price and currency, billing and renewal conditions, cancellation method, refund eligibility and relevant processing terms. Any required payment authorisation will be obtained before a charge.
These conditions will be updated to reflect the actual payment arrangements. Publishing these pages does not activate Stripe, payment protection, automatic renewals or a new payment mandate.